Additional terms & conditions


These terms and conditions apply to any person that makes a booking (the “hirer”) using any of our partner websites including this website. This includes telephone bookings, bookings made via any partner/affiliate referrals and bookings made through any of the Suite 16 websites/brands.


Making a booking


  • The hirer should also refer to the terms and conditions imposed by the property manager ("the Principal"), which are available during the booking process of each property.

  • A contract of booking is made between the hirer and the Principal at the point where the booking is fully confirmed. This does not include the automated email sent out by the booking system confirming the dates you have entered, your personal details, etc. You will receive full confirmation from the Principal shortly after your booking has been made.

  • Every effort is made to ensure all prices are correct. However, due to the complex pricing structures often in place and the potential of human error, the Principal reserves the right to cancel or decline any bookings that are priced incorrectly.

  • The Principal is not obliged to accept any bookings and may turn bookings down at their sole discretion.

  • For information on any amounts charged by the Principal in the event of a cancellation please refer to the terms and conditions issued by the Principal. Please consider obtaining personal holiday insurance to cover this and other potential losses.

  • In the event of any cancellation made by the Principal a full refund of all monies paid will be given by the Principal.

  • The Principal aims to give the earliest notice possible in the event of any cancellations or declined bookings.

  • Please note that as the properties advertised can have different owners/managers, in the event of several properties being booked by the same person they will still be treated as individual bookings unique to each specific property.


During your stay


  • The hirer shall not sub-let the premises, facilities or services booked, or any part thereof.

  • The number of people occupying the premises shall not exceed the party size agreed at the time of booking unless prior permission is sought. This is particularly applicable to properties that charge for additional guests.

  • The hirer binds and is obliged to vacate the hired premises without demand at the termination of the period of hire.

  • The hirer shall, at all times, keep the hired premises in a clean and tidy condition and leave them in this way. A charge may apply for an unreasonable amount of cleaning at the termination of hire.

  • The hirer shall undertake to prevent any member of their party from causing a nuisance or disturbance to other residents, neighbours or occupiers.

  • The hirer undertakes to leave the hired premises secure if left unoccupied during the period of let.

  • The hirer undertakes to permit the Principal reasonable access to the property.

  • The hirer undertakes to relieve the Principal from any liability for damage or injury however caused by any member of their party.

  • The Principal accepts no responsibility for loss, injury or damage to any member of the hirer’s party or their property, however caused, arising in any manner out of the let of the premises.

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